Services

WhatsApp automation

Where your customers already message you.

Who it is for

Businesses answering the same questions across WhatsApp, Instagram and a web chat, losing messages between them.

The problem

A phone, a laptop and two apps. The same question about price, delivery and warranty answered forty times a day, and the one message that mattered scrolled past.

What you end up with

Every channel in one list, routine questions answered quickly, and a person taking over the moment it matters.

What we build

  • WhatsApp, Instagram and web chat in a single inbox
  • Rules and flows for the questions that repeat
  • Assisted replies, with handover to a human at any point
  • Message templates sent from inside your own systems

Proof

TorchAI runs this today across three channels with conversations moving between bot, assistant and human. TorchLab sends WhatsApp updates from the repair ticket itself.

Common questions

Will customers know they are talking to software?

They should. Pretending otherwise is how businesses lose trust. Handover to a person is one tap and visible.

Do we need the official WhatsApp Business API?

For anything at volume, yes. We will tell you what that requires before you commit to it.

Can it answer from our product catalogue?

Not today. That needs an indexing step we have not shipped, and we will not sell it before it exists.

Talk about your system

Two questions and a phone number. A real person replies — usually the same day. We are two people in Jerusalem, not a queue.

WhatsApp us

Tell us about your business

One line is enough — "phones and accessories", "women's clothing".

A real person replies — usually the same day. We are two people in Jerusalem, not a queue.